SHIPPING and RETURNS
If making purchases from our online store, please see our shipping rates and details below:
We believe in making the delivery experience fast and easy which is why we offer free express shipping within Australia when you spend over $120 AUD.
Depending on where you are in the world, you can expect your items within 2-14 business days, however during peak times, this delivery timeframe may be extended.
We aim to dispatch every order placed before 2pm on the same day (excluding weekends), however, we may take up to 48 hours to process your order depending on peak times and volumes of orders.
For enquiries regrading incorrect sizing/re-shipping etc. please contact us at firstname.lastname@example.org.
Tracking details will be sent via email.
For Australian orders under $120 AUD, we have a simple, flat rate policy of $11.95
For international orders outside of Australian, postage will be calculated at check out.
Note: Some international locations might have a local customs charge, we encourage you to reach out to your local customs office to find out what these might be prior to purchasing
Returns are generally accepted for faulty items or if they don't match the product description. To make a return:
Please email email@example.com with ‘Return’ as the subject. In the body of the email please state the following:
- your full name
- original order number
- the reason for the return*
- (example: refund, exchange etc)
We will reply to your email as soon as possible (typically 2 business days) with instructions on how to proceed and an address for you to return your item/s to.
Your items will only qualify for a full refund or exchange if:
- products are unwashed and unworn with original tags attached, and are in a resalable condition.
If any item has been damaged in any way, the product will not be accepted upon return.
(Please note that the shipping costs to return your item(s) will be your responsibility).
International returns / exchange
For purchases outside Australia and New Zealand, customers will be charged a subsidized fee of $32.95 AUD to cover shipping and handling. Any returned item(s) are your property and remain your responsibility until they reach our facility.
Damaged or faulty product
In the event that you receive a faulty product we will provide you with a refund for that particular item (shipping charges will not be refunded). In the rare event that you receive a faulty item, you are required to send photo evidence with your return request by emailing firstname.lastname@example.org. If your claim is justified, you will be offered a refund of the cost of the item and postage costs upon the item being returned.
Please note that Dad Hours has the right to assess the age and condition of the faulty item. Unless the product is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 30 days of the purchase date.
Please allow 7-14 business days from receipt of returned goods, for your return to be processed.
If you have any questions regarding sizing, fabrication or fit, please refer to our product-specific sizing charts or contact us at dadhours.com for assistance.
It is the responsibility of the customer to ensure address details are correct.